📦 AGO ships free — arrives in USA & EU within 2–5 days

Orders including AGO have free shipping | Delivered in USA & EU within 2–5 days | Tariffs & Duties paid delivery for UK, USA, Australia

Shipping, Returns, Refunds

Shipping, Returns, Refunds

We ship worldwide, including:

  • Europe (see full “Europe+” country list under Shipping Rates)
  • United Kingdom
  • North America (USA, Canada, Mexico)
  • Asia/Oceania – Selected Countries: China, Taiwan, Japan, Australia, Singapore, Malaysia, Thailand, Philippines, New Zealand

Note: We do not ship to Russia or Belarus.

All prices are in Euros (€) and based on total order weight.

United Kingdom
0–1 kg: €20.5
1–2 kg: €25.5
2–3 kg: €30
3–4 kg: €35
4–5 kg: €38.5
5+ kg: €42 + €3.5 per additional kg

Europe (“Europe+”)
0–1 kg: €15
1–2 kg: €18.5
2–3 kg: €23
3–4 kg: €27
4–5 kg: €31
5+ kg: €34 + €2 per additional kg

North America (USA, Canada, Mexico)
0–1 kg: €29.5
1–2 kg: €36
2–3 kg: €41.5
3–4 kg: €46.5
4–5 kg: €51.5
5+ kg: €56 + €3 per additional kg

Asia/Oceania (Selected Countries)
0–1 kg: €34
1–2 kg: €41
2–3 kg: €48
3–4 kg: €54
4–5 kg: €60.5
5+ kg: €67 + €3.5 per additional kg
Rest of the World
0–1 kg: €40.5
1–2 kg: €48.5
2–3 kg: €56.5
3–4 kg: €64.5
4–5 kg: €72
5+ kg: €77.5 + €3.5 per additional kg

“Europe+” Country List
Åland Islands, Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Vatican City

Orders including the AGO Film Processor ship free of charge, regardless of destination. If your order includes the AGO and any additional products, your entire order ships free.

Otherwise Shipping Rates apply


Orders are shipped via courier with tracking and typically arrive within:

  • USA & EU: 2–5 business days
  • All other regions: up to 7 business days

In rare cases, delivery may take longer due to customs delays or issues with local carriers. In such cases, we reserve the right to deliver within 45 calendar days.

EU Orders

We participate in the EU One Stop Shop (OSS). VAT is calculated based on your shipping country and displayed at checkout.


Non-EU Orders

No VAT is charged. You may be responsible for import taxes, customs fees, tariffs, or other local charges. Exception: United States shipments are DDP from 27 August 2025 (see below).


USA Customers
  • Until 26 August 2025 (inclusive): Orders with a goods value under USD 800 are generally not taxed under the de minimis rule. Orders over USD 800 may incur tariffs or duties payable by the buyer. (Threshold applies to goods value only; shipping excluded.)
  • From 27 August 2025: All shipments are sent DDP (Delivered Duty Paid). Import duties, taxes, and brokerage fees are included at checkout—no charges on delivery, regardless of order value.
EU Business Orders

Enter a valid EU VAT number at checkout to request a VAT-exempt invoice.

Returns & Right of Withdrawal 30-Day Return Policy You have 30 days from receipt of goods to request a return, no explanation required. Applies to consumers only.

Conditions

  • Items can be handled as in a physical store.
  • AGO Film Processor may be tested by using it for film development.
  • Returned items must be clean, complete and in original packaging.
Return Process
  • Email support@vintagevisual.eu within 30 days of delivery.
  • Return the goods within 14 days of notice or provide proof of shipping.
  • Return shipping is at buyer’s expense unless the item is defective or incorrect.
Refunds
  • Refunds are issued within 14 days of cancellation notice.
  • We may delay refunds until items are received or proof is provided.
  • Refunds may be reduced if items show signs of use beyond normal inspection.
Complaints & Faulty Items Items are covered for defects that appear within 2 years of delivery. In the first 6 months, defects are assumed to have been present unless proven otherwise. To File a Complaint

We will offer a repair or replacement free of charge based on what’s most reasonable and mutually acceptable.

Delivery Regions

We ship worldwide, including:

  • Europe (see full “Europe+” country list under Shipping Rates)
  • United Kingdom
  • North America (USA, Canada, Mexico)
  • Asia/Oceania – Selected Countries: China, Taiwan, Japan, Australia, Singapore, Malaysia, Thailand, Philippines, New Zealand

Note: We do not ship to Russia or Belarus.

All prices are in Euros (€) and based on total order weight.

United Kingdom 0–1 kg: €20.5 1–2 kg: €25.5 2–3 kg: €30 3–4 kg: €35 4–5 kg: €38.5 5+ kg: €42 + €3.5 per additional kg

Europe (“Europe+”) 0–1 kg: €15 1–2 kg: €18.5 2–3 kg: €23 3–4 kg: €27 4–5 kg: €31 5+ kg: €34 + €2 per additional kg

North America (USA, Canada, Mexico) 0–1 kg: €29.5 1–2 kg: €36 2–3 kg: €41.5 3–4 kg: €46.5 4–5 kg: €51.5 5+ kg: €56 + €3 per additional kg

Asia/Oceania (Selected Countries) 0–1 kg: €34 1–2 kg: €41 2–3 kg: €48 3–4 kg: €54 4–5 kg: €60.5 5+ kg: €67 + €3.5 per additional kg Rest of the World 0–1 kg: €40.5 1–2 kg: €48.5 2–3 kg: €56.5 3–4 kg: €64.5 4–5 kg: €72 5+ kg: €77.5 + €3.5 per additional kg

“Europe+” Country List Åland Islands, Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Vatican City

Orders including the AGO Film Processor ship free of charge, regardless of destination. If your order includes the AGO and any additional products, your entire order ships free.


Otherwise Shipping Rates apply


Orders are shipped via courier with tracking and typically arrive within:

  • USA & EU: 2–5 business days
  • All other regions: up to 7 business days

In rare cases, delivery may take longer due to customs delays or issues with local carriers. In such cases, we reserve the right to deliver within 45 calendar days.

EU Orders

We participate in the EU One Stop Shop (OSS). VAT is calculated based on your shipping country and displayed at checkout.

Non-EU Orders

No VAT is charged. You are responsible for import taxes, customs fees, tariffs, or other local charges.

USA Customers
  • Orders under $800 USD are generally not taxed due to de minimis rules.
  • Orders over $800 may incur tariffs or duties depending on product type and value. These are the buyer’s responsibility.


EU Business Orders

Enter a valid EU VAT number at checkout to request a VAT-exempt invoice.
Returns & Right of Withdrawal 30-Day Return Policy You have 30 days from receipt of goods to request a return, no explanation required. Applies to consumers only.

Conditions
  • Items can be handled as in a physical store.
  • AGO Film Processor may be tested by using it for film development.
  • Returned items must be clean, complete and in original packaging.
Return Process
  • Email support@vintagevisual.eu within 30 days of delivery.
  • Return the goods within 14 days of notice or provide proof of shipping.
  • Return shipping is at buyer’s expense unless the item is defective or incorrect.
Refunds
  • Refunds are issued within 14 days of cancellation notice.
  • We may delay refunds until items are received or proof is provided.
  • Refunds may be reduced if items show signs of use beyond normal inspection.
Complaints & Faulty Items Items are covered for defects that appear within 2 years of delivery. In the first 6 months, defects are assumed to have been present unless proven otherwise. To File a Complaint We will offer a repair or replacement free of charge based on what’s most reasonable and mutually acceptable.
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