Last Updated: February 2026

1. General Information

1.1. The owner of the online store Vintagevisual.eu (hereinafter the "Online Store") is Vintage Visual OÜ (registry code 14999266), a private limited company based in Estonia.

1.2. These Terms of Sale apply to all purchases made in the Online Store.

1.3. By placing an order in the Online Store, you (the "Buyer") agree to these Terms of Sale. If you have any questions, please contact us at support@vintagevisual.eu.

2. Product and Price Information

2.1. The prices of products sold in the Online Store are shown next to each product.

2.2. All prices in the Online Store include VAT (Value Added Tax). For EU customers, the VAT rate of the destination country is applied at checkout (see Section 5.1).

2.3. Each product in the Online Store has an information section providing details on its features, specifications, and usage.

2.4. If the Online Store cannot deliver a purchased item due to unavailability or any other reason, the Buyer will be notified as soon as possible, and any payments made (including delivery costs, if applicable) will be refunded within 10 days of sending the notice.

3. Checkout and Payment

3.1. To order items, add the desired products to the cart and proceed to checkout.

3.2. At checkout, please fill in the required data fields accurately (name, shipping address, etc.). The Buyer can pay by:

•       Credit/Debit Card

•       Apple Pay

•       Google Pay

•       PayPal

•       Bank Transfer (the Online Store will send you an invoice via email for payment)

3.3. The sales contract enters into force upon receipt of the payment in the Online Store's bank account.

4. Shipping Policy

4.1. Regions We Ship To

We ship worldwide from our fulfillment center in Estonia. Our shipping zones include:

•       Finland

•       Baltics (Latvia, Lithuania)

•       Europe (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland)

•       Europe+ (Albania, Andorra, Bosnia and Herzegovina, Cyprus, Faroe Islands, Gibraltar, Greece, Iceland, Ireland, Liechtenstein, Malta, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Turkey, Ukraine, Vatican City)

•       United Kingdom

•       United States

•       Canada

•       China (including Hong Kong)

•       Asia & Oceania (Australia, India, Japan, New Zealand, South Korea)

•       World and World - Express only (all other destinations)

Note: We do not ship to Russia or Belarus.

4.2. Free Shipping

Free Standard shipping is available when your order reaches the threshold for your destination zone:

Zone	Free Shipping Threshold
Finland	150€
Baltics	150€
Europe	250€
Europe+	350€
United Kingdom	300 GBP
United States	500 USD
Canada	550 CAD
Asia & Oceania	400€
World	400€
China	Not available
World - Express only	Not available

Free shipping always uses the Standard shipping method.

4.3. Shipping Methods

Standard Shipping: Economical option with full tracking. For Finland, Standard delivers to pickup points (1,700+ locations). For Baltics, we use DPD with 1–2 day delivery.

Express Shipping: Faster delivery with priority handling. Not available for Baltics (Standard is already fast) and World - Express only zones.

Shipping rates are based on package weight (volumetric or actual, whichever is greater). Detailed rates by zone and weight tier are available in our full Shipping Policy at vintagevisual.eu/policies/shipping.

4.4. Delivery Times

Destination	Standard	Express
Finland	2–4 days	1–2 days
Baltics	1–2 days	—
Europe	5–10 days	2–5 days
United Kingdom	5–10 days	2–4 days
United States & Canada	7–14 days	3–5 days
Asia & Oceania	7–14 days	3–6 days
Rest of World	10–21 days	5–10 days

Processing Time: Orders are typically processed and shipped within 1–2 business days.

Note: In exceptional cases (customs delays, carrier issues), delivery may take up to 45 calendar days.

5. Taxes and Duties

5.1. EU One Stop Shop (OSS)

We participate in the EU One Stop Shop (OSS) system. For orders shipped within the European Union, we charge the VAT rate of the destination country (rather than Estonia's standard rate). Your final VAT amount will be calculated and displayed at checkout.

5.2. Delivered Duty Paid (DDP)

Shipments to the following destinations are sent DDP (Delivered Duty Paid). All applicable import duties, taxes, and brokerage fees are included in your checkout total—no additional charges are due on delivery:

•       United States

•       United Kingdom

•       Canada

•       Australia

•       Japan

5.3. Other International Destinations

For orders shipped outside the EU and not to DDP destinations listed above, no VAT is charged at checkout. The Buyer may be responsible for import duties, customs fees, and other local charges imposed by the destination country, payable on delivery or as required by local authorities.

5.4. VAT for EU Companies

If you are an EU-based company with a valid EU VAT number, please enter it at checkout to be eligible for VAT exemption under the reverse charge mechanism.

6. Right of Withdrawal

6.1. After receiving the order, a consumer Buyer has the right to withdraw from the contract within 30 days, without giving a reason.

6.2. The right of withdrawal does not apply if the Buyer is a legal entity.

6.3. During the withdrawal period:

•       You may use the goods only to the extent necessary to verify their nature, characteristics, and functioning as you would in a physical store.

•       Exception for AGO Film Processor: You are allowed to use the AGO Film Processor (and its parts) for film developing to fully verify its nature, characteristics, and functioning.

6.4. To exercise the right of withdrawal, email a withdrawal request to support@vintagevisual.eu no later than 30 days after receiving the goods.

6.5. The cost of returning the goods is generally borne by the Buyer, unless the return is due to an error by the Online Store (e.g., wrong or defective item).

6.6. The Buyer must return the goods within 14 days of submitting the withdrawal request or provide proof of handing them over to the carrier.

6.7. Upon receiving the returned goods, the Online Store will refund all payments received from the Buyer under the contract within 14 days of the withdrawal request, unless the goods show signs of use beyond normal testing.

6.8. The Online Store may withhold the refund until the returned item is received or until the Buyer provides proof of return, whichever occurs first.

7. Right to File a Complaint

7.1. The Online Store is responsible for any non-conformity or defect of the goods that exists at the time of delivery and becomes apparent within two (2) years from the date of delivery.

7.2. Within the first six (6) months of delivery, it is presumed that the defect existed at the time of delivery. It is the Online Store's responsibility to rebut this presumption.

7.3. If there is a defect in the goods purchased, contact the Online Store at support@vintagevisual.eu or call +372 5346 6740 within a reasonable time (no later than 2 months after discovering the defect).

7.4. In the event of defective goods, the Buyer may request the Online Store to repair or replace the product free of charge. The decision on whether to repair or replace generally follows the most reasonable and mutually agreed method.

8. Direct Marketing and Personal Data Processing

8.1. The Online Store uses personal data provided by the Buyer (name, telephone number, address, e-mail address, bank details) only for processing the order and delivering the goods.

8.2. The Online Store will transfer personal data to the transport company only to the extent necessary for delivering the goods.

8.3. The Online Store will send newsletters and offers to the Buyer's email address only if the Buyer has explicitly opted in to receive them.

8.4. Buyers can opt out of email offers and newsletters at any time by:

•       Clicking the "Unsubscribe" link in the email, or

•       Contacting us at support@vintagevisual.eu

9. Dispute Resolution

9.1. If the Buyer has any complaints about the Online Store, they should be sent to support@vintagevisual.eu or the Buyer can call +372 5346 6740.

9.2. If the Buyer and the Online Store are unable to resolve the dispute amicably, the Buyer can submit a complaint to the Consumer Disputes Committee (if applicable in the Buyer's jurisdiction). Filing a complaint is free of charge.

9.3. Buyers in the European Union can use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr to resolve disputes.

10. Contact Information

•       Email: support@vintagevisual.eu

•       Phone: +372 5346 6740 / +372 5674 0835

•       Website: www.vintagevisual.eu

Thank you for shopping with Vintage Visual OÜ. We value your trust and strive to offer quality products and services.