WARRANTY POLICY

Every new AGO Film Processor has the two-year legal guarantee, counted from the day it is delivered to you. If it has a defect in materials or workmanship, Vintage Visual (Vintage Visual OÜ) repairs or replaces it free of charge. If the law where you live gives you a longer period, the longer period applies. A replacement unit has a new two years, counted from the day it is delivered to you. A refurbished AGO is a used machine, so normal wear is not a defect.

THIS WARRANTY DOES NOT COVER DAMAGE RESULTING FROM ACCIDENT, MISUSE OR ABUSE, LACK OF REASONABLE CARE, MODIFICATIONS, THE AFFIXING OF ANY ATTACHMENT NOT PROVIDED WITH THE PRODUCT OR LOSS OF PARTS.

Damage from using the AGO against its instructions is not covered. Vintage Visual will not pay for warranty services performed by a non-authorized repair or diagnostic service and will not reimburse the consumer for damages resulting from warranty service performed by a non-authorized repair service.
To make a claim, email support@vintagevisual.eu with what is wrong, your invoice, the serial number from the label under the AGO and your shipping address. Sending all four in the first email saves a round of questions. We cover the postage both ways. If we need the faulty unit back, we send you a return label. Damage on the way to you is covered too. If you bought your AGO from a shop, contact the shop first. We help the shop with the claim. No other warranty, written or oral, is authorized by Vintage Visual.

Nothing on this page limits your rights under the consumer law of your country.